About this role
Principal, Customer Success (R5246) at Shield AI. Location: Washington, District of Columbia, United States. Role: leading teams, managing accounts, driving recovery Requirements: 10+ years in customer success or related fields, 10+ years leading customer-facing teams, experience with escalated/critical accounts, travel up to 15%, and ability to obtain a U.S. security clearance. Category: Customer Service Seniority: Senior Level Tools: Hivemind, Salesforce, Gainsight, Jira, Confluence, Tableau, Power BI Commitment: Full Time Workplace: Onsite Languages: English