About this role
Founding Customer Success Manager, APAC at Laurel. Location: Sydney, New South Wales, Australia. Role: Own relationship, Lead onboarding, Drive adoption Requirements: 8+ years in Customer Success/Account Management in B2B SaaS; proven renewal ownership; complex enterprise experience; strong cross-functional collaboration; data-driven, proactive problem-solver. Category: Customer Service Seniority: Senior Level Tools: Gainsight, ChurnZero, Catalyst, Salesforce Commitment: Full Time Workplace: Onsite Languages: English