About this role
Senior Technical Support Agent - East Coast, Night Shift at Yoodli AI Roleplays. Location: United States. Role: resolving tickets, mentoring agents, diagnosing issues Requirements: 4+ years technical support experience with enterprise accounts, strong troubleshooting, escalation judgment, mentoring, written/verbal communication, and ability to work the US East Coast night shift. Category: Customer Service Seniority: Mid Level Tools: HubSpot, SCORM, LTI, LMS, API, SSO Commitment: Full Time Workplace: Remote Languages: English