About this role
Senior Technical Account Manager at Genesys. Location: São Paulo, São Paulo, Brazil. Role: driving adoption, advising architecture, resolving issues Requirements: 5+ years in Customer Success/Technical Account Management or related; expertise in cloud contact center tech (IP Telephony, IVR, routing, WFM), AI, networking, SaaS; Portuguese fluency and advanced English; strong stakeholder communication and escalation management. Category: Customer Service Seniority: Senior Level Tools: Genesys Cloud, IP Telephony, IVR, Python, Zoom Commitment: Full Time Workplace: Hybrid Languages: Portuguese, English