About this role
Sr Escalation Manager at UKG. Location: Pune, Maharashtra, India. Role: managing escalations, coordinating resources, communicating status Requirements: 5+ years in customer/account support or escalation management, strong communication, project management, cross-functional collaboration, CRM and reporting tools experience, familiarity with HR/payroll systems. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Gainsight, Microsoft Office, Reporting tools Commitment: Full Time Workplace: Onsite Languages: English