About this role
Supervisor(a) de Ouvidoria at LEROY MERLIN BR. Location: São Paulo, São Paulo, Brazil. Role: leading team, monitoring kpis, handling escalations Requirements: Bachelor's degree in administration, psychology, communication, marketing or related; experience in customer service; knowledge of labor law, process management, negotiation, team management, KPIs and data analysis; NR06, NR17, CDC and leadership training. Category: Customer Service Seniority: Mid Level Certifications: nr06, nr17, complaint audit, cdc, leadership academy Commitment: Full Time Workplace: Onsite Languages: Hebrew, English, Portuguese