About this role
Responsable de Experiencia Cliente - Barceló Santa Cruz Contemporáneo at Barcelo. Location: Santa Cruz de Tenerife, Santa Cruz de Tenerife, Spain. Role: measure satisfaction, conduct interviews, address complaints Requirements: Bachelor’s in Tourism; Master’s in Marketing or similar; 2+ years in customer service in hospitality; English proficiency; knowledge of CRM, ISO standards; strong planning and communication skills. Category: Customer Service Seniority: Mid Level Tools: CRM, office software Commitment: Full Time Workplace: Onsite Languages: English, Spanish