About this role
Technical Product Support Specialist, Enterprise at Triple Whale. Location: United States. Role: resolving issues, investigating integrations, coaching customers Requirements: 3+ years in technical/customer-facing support with 1+ year supporting enterprise or mid-market SaaS; strong technical troubleshooting, API/log reading, SQL a plus, exceptional written/verbal communication, and familiarity with Intercom, HubSpot, and Jira. Category: Customer Service Seniority: Mid Level Tools: Moby 2, Intercom, HubSpot, Jira, SQL, API, Compass, Sonar, LLM Commitment: Full Time Workplace: Remote Languages: English