About this role
Manager Support Specialists at BCBSM Career Section. Location: Detroit or Grand Rapids. Role: leading team, managing sops, supporting agents Requirements: Bachelor's in business/marketing or related; 5+ years customer/agent relations experience; 3+ years management; knowledge of agent self-service tools; strong communication, analytical, SOP and process-improvement skills. Category: Customer Service Seniority: Senior Level Tools: EMVP, EMCS, BCOS, Callidus, Agent Portal Commitment: Full Time Workplace: Hybrid Languages: English