About this role
Kundenberater/-in (m/w/d) in Köln-Mülheim at DAK-Gesundheit. Location: Cologne, North Rhine-Westphalia, Germany. Role: advising customers, resolving complaints, supporting retention Requirements: Provide fachliche advice on health and long-term care insurance across in-person, phone and digital channels; handle complaints; support member retention and local marketing; build regional networks. Requires completed vocational training in social/health/commercial field and relevant experience; strong customer orientation and German C1. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: German