About this role
Team Manager, Customer Success at monday.com. Location: New York, New York, United States. Role: leading team, driving retention, building processes Requirements: 5+ years in CSM roles with 2+ years managing high-touch CSM teams, experience with Mid‑Market/Enterprise customers, strong analytical skills, technical aptitude with APIs/integrations, and comfort using AI tools. Category: Customer Service Seniority: Senior Level Tools: APIs, AI Commitment: Full Time Workplace: Hybrid Languages: English