About this role
Consultant- Customer Care at Chalhoub Group. Location: Amman, Amman Governorate, Jordan. Role: handling interactions, managing cases, assisting sales Requirements: Experience in customer care/contact center, luxury retail or e-commerce preferred; end-to-end order and returns handling; strong communication, sales orientation, and KPI focus; familiarity with Salesforce Service Cloud, Genesys, and Sprinklr. Category: Customer Service Seniority: Entry Level Tools: Salesforce Service Cloud, Genesys, Sprinklr Commitment: Full Time Workplace: Onsite Languages: English