About this role
Pro Success Manager at Thumbtack. Location: Makati City, Metro Manila, Philippines. Role: leading team, preventing churn, driving retention Requirements: 8+ years leading customer success or post-sales teams, 3+ years managing sales teams, proven track record on retention/NRR/CSAT, analytical skills, remote talent development, CRM and CS tool experience. Category: Customer Service Seniority: Senior Level Tools: Salesforce, ChurnZero, Gainsight, Looker, Tableau, Google Sheets Commitment: Full Time Workplace: Remote Languages: English