About this role
Business Analyst - Contact Center (96901) at NetApp. Location: Research Triangle Park, North Carolina, United States. Role: capturing requirements, documenting flows, coordinating testing Requirements: 5+ years as a Business/Functional/Data Analyst or Process Owner in a 24x7 environment; contact center experience preferred; strong written/verbal communication; document requirements, process flows, and lead UAT; proficiency with Visio, Word, and Microsoft Office tools. Category: Project and Program Management Seniority: Senior Level Tools: Microsoft PowerPoint, Microsoft SharePoint, Microsoft Excel, Microsoft Visio, Microsoft Word, Team, Microsoft Outlook, Zoom Commitment: Full Time Workplace: Onsite Languages: English