About this role
QA Supervisor at Ubiquity Global Services, Inc.. Location: San Salvador, San Salvador, El Salvador. Role: leading team, conducting coaching, analyzing trends Requirements: Lead QA team in a Call Center/BPO, develop QA frameworks and scorecards, coach analysts, analyze performance trends, collaborate with Ops/Training/Clients; 2+ years QA supervision experience, bachelor's preferred, bilingual English/Spanish, CRM and Excel proficiency. Category: Quality Assurance Seniority: Entry Level Tools: Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English, Spanish