About this role
Help Desk Analyst at Reliable Security Staffing LLC. Location: United States. Role: responding tickets, troubleshooting issues, documenting resolutions Requirements: High school diploma required; entry-level help desk role providing hardware/software troubleshooting, account support, ticket documentation, and customer-focused technical assistance. Familiarity with Microsoft Office 365 and Windows preferred. Category: Information Technology Seniority: No Prior Experience Required Tools: Microsoft Office 365, Windows, Zendesk, Freshdesk, ServiceNow, Jira Service Management Certifications: comptia itf+, comptia a+ Commitment: Full Time Workplace: Remote Languages: English