About this role
Service Desk Analyst (Level 1) at Euromonitor International. Location: Mexico City, Mexico, Mexico. Role: Incident management, Asset management, Customer service Requirements: Excellent English and Spanish communication; strong organizational skills; proactive; customer support experience; IT support with Microsoft 365 and Windows 11; HALO/CompTIA A+ preferred. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Halo ITSM Platform, Intune/MEM, Mimecast, Webroot, Active Directory, Windows OS, CrowdStrike, Google Workspace Certifications: itil foundation, comptia a+ Commitment: Full Time Workplace: Hybrid Languages: English, Spanish