About this role
Principal Application Analyst at Mayo Clinic. Location: Rochester, Minnesota, United States. Role: designing IVR, monitoring dialer, administering applications Requirements: Master's + 6 yrs or Bachelor's + 8 yrs in related field; experience customizing IVR using Core JAVA and VXML; developing with Oracle 9i and SQL Server 7.0; WFO/dialer monitoring and maintenance; ability to support contact center integrations and UAT. Category: Information Technology Seniority: Senior Level Tools: Enterprise Workforce Optimization (WFO), Core JAVA, VXML, Oracle 9i, SQL Server 7.0, IVR Commitment: Full Time Workplace: Remote Languages: English