About this role
Workforce Management Analyst at Ingrammicro. Location: Taguig City, Makati?, Philippines. Role: forecasting capacity, schedule staffing, monitor metrics Requirements: 3–5+ years in Workforce Management analytics; forecasting, scheduling, RTA, capacity planning; multi‑channel; Excel, SQL, Power BI/Tableau; multi‑language queues and tiered support. Category: Business Operations Seniority: Mid Level Tools: Excel, SQL, Power BI, Tableau, Zendesk, Freshdesk, Genesys, Five9, NICE, Salesforce Service Cloud Commitment: Full Time, Part Time, Contract, Internship, Temporary, Seasonal, Volunteer Workplace: Hybrid Languages: English