About this role
Support Analyst l-Infrastructure at Esri. Location: Charlotte, North Carolina, United States. Role: Provide real-time support, Analyze customer issues, Document cases in CRM Requirements: 1+ years in customer service; knowledge of GIS and IT concepts; experience with SAML/ADFS/Okta/Shibboleth; can learn ArcGIS products; bachelor’s in a STEM field. Category: Information Technology Seniority: Entry Level Tools: ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise, Google Workspace, SAML, ADFS, Okta, Shibboleth, Azure, AWS, C#, Java, JavaScript, .NET, C++, Swift, Kotlin Certifications: saml, adfs, google workspace, okta, shibboleth Commitment: Full Time Workplace: Onsite Languages: English