About this role
Realtime Analyst at WNS Global Services. Location: Cape Town, Western Cape, South Africa. Role: monitoring queues, managing performance, publishing reports Requirements: Bachelor's degree, 2+ years WFM (RTA/intraday) experience in BPO/contact center, multichannel exposure preferred; experience with Verint/Genesys/Aspect, WFM tools and Microsoft Excel; strong communication and analytics. Category: Business Operations Seniority: Entry Level Tools: Verint, Genesys, Aspect, WFM tools, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English