About this role
End User Support Analyst at Virtusa. Location: Colombo, Western Province, Sri Lanka. Role: resolving incidents, troubleshooting devices, managing access Requirements: 2+ years IT support experience; strong troubleshooting for Windows/macOS and networks; Active Directory, Microsoft 365/Office, and enterprise app support; ITIL knowledge; account provisioning and documentation skills; mentoring junior analysts. Category: Information Technology Seniority: Entry Level Tools: Active Directory, Microsoft 365, Microsoft Office, Windows, macOS, ITIL Commitment: Full Time Workplace: Onsite Languages: English