About this role
Workforce Management Technical Analyst at Altamed. Location: Anaheim, California, United States. Role: monitoring metrics, analyzing data, building schedules Requirements: BS/BA or equivalent, 2+ years contact center metrics/analytics experience, WFM and project management experience preferred, experience with NICE, IEX, Kronos, Genesys or similar, strong analytical and leadership skills. Category: Information Technology Seniority: Entry Level Tools: NICE, IEX, Kronos, Genesys, Blue Pumpkin, TCS Commitment: Full Time Workplace: Onsite Languages: English