About this role
Contact Center Quality Analyst at Hendrick Health. Location: Abilene, Texas, United States. Role: Analyzing data to identify trends, Producing and analyzing management reports, Supporting training and quality initiatives Requirements: 3+ years in contact center/healthcare analytics; strong data analysis, reporting, training support; confidentiality. Category: Data and Analytics Seniority: Mid Level Tools: Excel, Reporting tools, Data visualization tools, SQL (optional), Business intelligence tools (eg, Tableau or Power BI) Commitment: Full Time Workplace: Onsite Languages: English