About this role
Technical Analyst II, Field at Bird. Location: Vancouver, British Columbia, Canada. Role: troubleshooting devices, visiting sites, managing requests Requirements: 5+ years IT experience (service desk/helpdesk), level 1/2 troubleshooting for desktops, laptops, mobile devices and printers, ServiceNow ticketing, ITIL practices, customer-service focused, IT designation preferred. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, ITIL Certifications: cips, a+, comptia, mcsa Commitment: Full Time Workplace: Field Languages: English