About this role
Senior Workforce Analyst at Assurant. Location: Canada. Role: monitoring sla, analyzing performance, coordinating staffing Requirements: High school diploma, 3+ years WFM or contact center experience in multi-site/multi-channel environments, Excel and MS Office proficiency, strong analytical and communication skills; Aspect and ACD experience preferred. Category: Business Operations Seniority: Mid Level Tools: Microsoft Excel, Microsoft Word, Microsoft Outlook, Aspect, ASAPP, Cisco, E-gain Commitment: Full Time Workplace: Remote Languages: English