About this role
Senior Workforce Analyst at Assurant. Location: Canada. Role: analyzing performance, monitoring slas, coordinating staffing Requirements: 3+ years WFM or contact-center leadership experience in multi-site environments; high school diploma/GED; proficient with Excel and MS Office; strong analytical and communication skills. Category: Data and Analytics Seniority: Mid Level Tools: Microsoft Excel, Microsoft Word, Microsoft Outlook, Aspect, ASAPP, Cisco, E-gain Commitment: Full Time Workplace: Remote Languages: English