About this role
Genesys WFM/Dialer Manager at Lendbuzz. Location: United States. Role: administering platform, optimizing campaigns, managing workforce Requirements: 3+ years administering Genesys Cloud CX with WFM and outbound dialer experience; strong forecasting/scheduling, compliance knowledge (TCPA/FDCPA/STIR-SHAKEN), Google Sheets/MS Excel proficiency, leadership experience building analyst teams. Category: Information Technology Seniority: Mid Level Tools: Genesys Cloud CX, Genesys WFM, Genesys Cloud WEM, Outbound Dialing, Google Sheets, MS Excel Certifications: genesys cloud cx professional, genesys cloud cx specialist Commitment: Full Time Workplace: Remote Languages: English