About this role
Analyst-RCA-Customer Experience at IDFC FIRST Bank. Location: Navi Mumbai or Airoli. Role: conducting analysis, identifying gaps, recommending actions Requirements: 6–7 years experience in customer experience or service quality, strong analytical and problem-solving skills, attention to detail, good communication, familiarity with customer lifecycle and service delivery frameworks, and a relevant bachelor or master's degree. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English