About this role
Digital Engagement and Conversation Analyst at Royal Automobile Club of Victoria (RACV). Location: Melbourne, Victoria, Australia. Role: driving initiatives, analysing conversations, mapping journeys Requirements: Experience improving digital experiences using data and customer insight; strong analytical, stakeholder engagement and communication skills; experience with conversational AI/chatbot optimisation and human-centred design. Category: Data and Analytics Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English