About this role
Member Contact Center Real Time Analyst at Wescom Financial. Location: Anaheim, California, United States. Role: monitoring metrics, adjusting schedules, producing reports Requirements: High school diploma, 1+ year call center experience or forecasting experience, proficiency with WFM tools and Microsoft Office (Excel), strong analytical and communication skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook, Workforce Management (WFM) Commitment: Full Time Workplace: Hybrid Languages: English