About this role
Service Desk Level 1 Analyst (Mexico) at DYOPATH. Location: Monterrey, Nuevo León, Mexico. Role: Answering requests, Troubleshooting issues, Escalating tickets Requirements: 1–2 years in technical support; high school diploma required; degree in CS or related preferred; certifications in HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals preferred. Category: Information Technology Seniority: Entry Level Tools: Windows, Microsoft Office, Networking, Ticketing System, HDI-SCA, ITIL Certifications: hdi support center analyst (hdi-sca), itil foundation, microsoft 365: fundamentals Commitment: Full Time Workplace: Onsite Languages: English