About this role
Workforce Management Analyst at CareTria. Location: United States. Role: forecasting demand, creating schedules, analyzing data Requirements: Bachelor's or equivalent, minimum 3 years contact center forecasting and scheduling experience (pharmaceutical/healthcare preferred), proficiency with WFM tools and advanced Excel/Google Sheets, strong analytical and communication skills. Category: Data and Analytics Seniority: Mid Level Tools: NICE, Verint, Aspect, Genesys, Microsoft Excel, Google Sheets, data visualization tools Commitment: Full Time Workplace: Remote Languages: English