About this role
1st Line Analyst - 12 Month FTC (Handforth, CHE, SK9 3RN) at Pets at Home. Location: Handforth, Cheshire, United Kingdom. Role: logging incidents, troubleshooting queries, escalating issues Requirements: Providing high-quality IT support via phone, email and self-service; logging incidents; using knowledge base to troubleshoot hardware and software; escalating when necessary; strong customer service and problem-solving skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft Office Commitment: Full Time, Contract Workplace: Hybrid Languages: English