About this role
AI Quality Assurance Analyst at Trust Bank. Location: Singapore. Role: monitoring interactions, intervening manually, ensuring governance Requirements: 1+ years banking or contact centre experience preferred; strong written/verbal skills; knowledge of contact centre metrics; familiarity with BI and Agile tools; proficiency in Microsoft Office. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft PowerPoint, Tableau, Jira, Confluence, Slack Commitment: Full Time Workplace: Onsite Languages: English