About this role
Titulo de la vacante at Connect. Location: Bogotá, Bogotá D.C., Colombia. Role: monitoring interactions, providing feedback, generating reports Requirements: 1–3 years quality analysis in digital channels or contact centers; strong written communication, analytical skills, experience with CRM and Microsoft Excel, ability to work rotating schedules and provide constructive feedback. Category: Customer Service Seniority: Entry Level Tools: CRM, Microsoft Excel Commitment: Full Time Workplace: Hybrid Languages: Spanish