About this role
IT Operational Analyst at Element. Location: Cincinnati, Ohio, United States. Role: monitoring systems, providing support, troubleshooting issues Requirements: Provide first-line monitoring and technical support in a TOC/NOC, troubleshoot Windows and Lenovo hardware, support Microsoft 365, use monitoring and ITSM tools, follow incident and major incident processes. Category: Information Technology Seniority: Mid Level Tools: Zabbix, Big Panda, Halo ITSM, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Active Directory, DHCP, DNS, SQL, Windows, Mac OS, VPN, VM, Citrix Certifications: itil v4 foundation, microsoft, cisco, aws, google Commitment: Full Time Workplace: Hybrid Languages: English