About this role
ANALISTA MESA DE AYUDA CIA at BANCA AFIRME, S.A.. Location: Nuevo León, Mexico. Role: providing support, creating tickets, documenting activities Requirements: Provide first-line support to employees, create and document tickets in Service Now, escalate incidents, generate incident/request backlog reports; requires a degree in computer science or information systems and help desk/technical support experience. Category: Information Technology Seniority: Entry Level Tools: Service Now, Microsoft Office, Microsoft Teams, ITIL Commitment: Full Time Workplace: Onsite Languages: Spanish