About this role
Knowledge Centered Service Analyst II (Multiple Positions) at University of Arizona. Location: Tucson, Arizona, United States. Role: validating content, coaching staff, resolving issues Requirements: Bachelor's degree and 3+ years relevant experience; strong writing/editing and customer service skills; KCS, ServiceNow, D2L Brightspace familiarity; ability to coach, create training content, and troubleshoot technical issues. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, D2L Brightspace Commitment: Full Time Workplace: Hybrid Languages: English