About this role
Apprentice IT Service Desk Analyst 1st Line at Restore PLC. Location: Swinton, Greater Manchester, United Kingdom. Role: providing support, logging tickets, escalating issues Requirements: Incident management experience, familiarity with ITSM tools, Office 365, Active Directory, Exchange, network troubleshooting, customer service skills, and ability to follow procedures and document work. Category: Information Technology Seniority: Entry Level Tools: Office 365, Active Directory, Exchange, GoToAssist, Microsoft Teams, SharePoint, ServiceNow, Remedy, ServiceDesk Plus Commitment: Full Time, Internship Workplace: Onsite Languages: English