About this role
Service Desk Analyst at National Physical Laboratory. Location: Teddington, England, United Kingdom. Role: providing support, resolving incidents, documenting incidents Requirements: Experience in service desk/IT support, customer-focused, able to prioritise within SLAs, strong communication and problem-solving, familiarity with Microsoft Office 365, Windows, Active Directory, mobile devices and AV equipment; BPSS security clearance required. Category: Information Technology Seniority: Entry Level Tools: Microsoft Office 365, Windows 10, Active Directory, Microsoft Teams, Zoom, Dell Latitude Certifications: itil foundation, microsoft mcp, bpss Commitment: Full Time Workplace: Onsite Languages: English