About this role
IT Service Desk Analyst at Secure Trust Bank. Location: Solihull, West Midlands, United Kingdom. Role: managing tickets, providing support, documenting processes Requirements: Provide front-line IT support, manage tickets to SLA, support Windows/Microsoft 365/server environments, oversee end-user device lifecycle, follow IT security and change control, and liaise with suppliers. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Windows Server 2016, Windows Server 2019, Windows Server 2022, Windows 10, Windows 11, TCP/IP, DNS, DHCP, Apple iOS Certifications: itil foundation Commitment: Full Time, Temporary Workplace: Onsite Languages: English