About this role
Senior Service Desk Analyst (Must be a U.S. Citizen) - USDA at PBG. Location: Washington, District of Columbia, United States. Role: resolving tickets, maintaining reports, managing accounts Requirements: U.S. citizen with bachelor's degree or equivalent, 4+ years IT service desk/application support experience, proficiency with SQL, Oracle APEX, Jasper Reports, ticketing systems, and strong customer service and communication skills. Category: Information Technology Seniority: Mid Level Tools: Oracle APEX, Jasper Reports, SQL, Oracle Database, Oracle ORDS, Remedy, JIRA, Confluence, Microsoft SharePoint, Grants.gov, NIH eRA, FMMI, Treasury ASAP, CREEMS Commitment: Full Time Workplace: Remote Languages: English