About this role
QA - Lending Operations & Customer Service at Vana. Location: Guatemala. Role: monitoring quality, validating integrations, managing teams Requirements: 3rd‑year university student in related fields; 2 years as a call center quality analyst; knowledge of CSAT, SLA, NPS, AHT; familiarity with Zendesk, Salesforce, 3CX, CRM, Microsoft Excel/Google Sheets; experience with call recording and financial products desirable. Category: Quality Assurance Seniority: Entry Level Tools: Zendesk, Salesforce, 3CX, CRM, Microsoft Excel, Google Sheets, Android Commitment: Full Time Workplace: Onsite Languages: Spanish