About this role
Analyst, Workforce Management at Neo Financial. Location: Winnipeg, Manitoba, Canada. Role: monitoring queue, adjusting routing, documenting actions Requirements: Proven WFM/scheduling or contact center monitoring experience, strong spreadsheet and reporting skills, pattern-recognition and decision-making ability, excellent verbal and written communication. Category: Business Operations Seniority: Mid Level Tools: Playvox, Zendesk Commitment: Full Time Workplace: Onsite Languages: English