About this role
IT Service Desk Analyst at ISS Facility Services. Location: Sydney or New South Wales. Role: Handle incidents, Resolve issues, Maintain records Requirements: Provide first-level IT support; diagnose issues, troubleshoot, document tickets; strong customer service; ITIL-aligned service management. Category: Information Technology Seniority: Mid Level Tools: Windows, Microsoft Office, Active Directory, Remote desktop, ITIL Commitment: Full Time Workplace: Onsite Languages: English