About this role
ANALISTA COMERCIAL CALL CENTER SR at EDP Energias de Portugal S.A.. Location: Mogi das Cruzes, São Paulo, Brazil. Role: managing channels, monitoring performance, analyzing data Requirements: Manage and improve contact center and self-service channels, oversee suppliers and contracts, monitor KPIs (SLA, TMA, NPS, CSAT), perform data analysis and budgeting; bachelor degree and supplier/operations experience required. Category: Customer Service Seniority: Senior Level Tools: Microsoft Excel, Power BI, SQL, Power Query, Python, CRM, URA Commitment: Full Time Workplace: Onsite Languages: Portuguese