About this role
IT Service Desk Analyst at The Heritage Group. Location: Indianapolis, Indiana, United States. Role: supporting users, documenting tickets, troubleshooting software Requirements: 1+ years IT support experience; knowledge of Microsoft O365 and Windows 10; experience with remote support tools; strong verbal/written communication and troubleshooting skills; ServiceNow documentation. Category: Information Technology Seniority: Entry Level Tools: Bomgar Remote Desktop, ServiceNow, Microsoft O365, Microsoft Windows 10, Cisco VPN Certifications: comptia, microsoft Commitment: Full Time Workplace: Onsite Languages: English