About this role
Customer Success & Operations Analyst at Ssagroup. Location: Denver or Chicago or Pittsburgh or Washington or Arizona or California or Connecticut or Illinois or Massachusetts or Michigan or Minnesota or Missouri or New Mexico or New York or Rhode Island or Colorado. Role: triaging tickets, conducting assessments, configuring POS Requirements: Experience running retail or F&B operations, SaaS and ticketing familiarity, inventory and POS knowledge, Excel/Sheets and CSV comfort, strong communication, and willingness to travel 25–40%. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Service Cloud, Microsoft Excel, Google Sheets, CSV Commitment: Full Time Workplace: Hybrid Languages: English