About this role
IT Service Desk Analyst at Hhcare. Location: Brooklyn, New York, United States. Role: troubleshooting issues, documenting interactions, escalating problems Requirements: 1–2 years IT support experience preferred, proficiency with Microsoft Windows and Office, experience with ticketing tools, strong customer service and communication, ability to troubleshoot hardware/software/network issues. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows, Microsoft Office, ServiceNow, Remedy Certifications: comptia a+, microsoft desktop support technician (mcdst), hdi desktop support technician Commitment: Full Time Workplace: Onsite Languages: English